REVIEW · BANFF GONDOLA EXPERIENCES
Banff Gondola Hot Springs Bow Falls and Three Lakes tour
Book on Viator →Operated by Matrix tours and travel LTD · Bookable on Viator
Banff in one day, minus the guesswork. This tour strings together Banff Gondola summit views, Upper Hot Springs relaxation, and easy sightseeing hits around Banff and the lakes nearby.
I like the way the day is structured: clear stop times, short walks where you actually want them, and enough room to take photos without feeling sprinty. I also like the small-group feel (max 26 people) and the calm, flexible guidance many passengers credited to drivers like Aashish, Arun, Hari, and Sanjeet.
One watch-out: key attractions cost extra. Gondola and Upper Hot Springs admission are not included (Upper Hot Springs is CA$91 per person), and hot springs closures can happen on the day. It’s still a good value if you budget for the add-ons and plan for a long 9-hour outing.
In This Review
- Key things to know before you go
- Getting to Banff without the hassle from Calgary
- Sulphur Mountain Gondola: the view stop you plan around
- Upper Hot Springs: worth it, but budget and flexibility help
- Bow Falls: fast, free, and very photogenic
- Banff Avenue: your built-in lunch and souvenir window
- Lake Minnewanka: glacial scenery with a short time slot
- Two Jack Lake: easy lake time and Mount Rundle views
- The Banff sign stop: a classic, quick win
- Price and logistics: where the value really comes from
- Who this tour suits best (and who might want a different plan)
- When things go sideways: plan for the real world
- Should you book it?
Key things to know before you go

- Gondola timing is handled for you with a scheduled booking time of 10:45 AM, but admission is still extra
- Hot Springs is the big add-on cost at CA$91 per person, and it can be an all-or-nothing stop
- You get several free, easy stops like Bow Falls, Banff Avenue, Two Jack Lake, and the Banff sign
- It’s a tight circuit for a full day with multiple quick stops (15–30 minutes) plus time on Banff Avenue
- Group size stays reasonable with a maximum of 26 travelers and an air-conditioned vehicle
- Guides aim to match your pace—some passengers noted they adapted plans when people opted out of hot springs
Getting to Banff without the hassle from Calgary

This is the kind of day tour that works when you want Banff, but you do not want to figure out parking, transfers, and multiple tickets on your own. You’ll ride in an air-conditioned vehicle with bottled water provided, and the whole plan is built around a smooth sightseeing loop.
The day runs about 9 hours, so treat it like a full day out, not a quick half-day. That matters because you’ll be doing several short segments: a gondola ride, a hot springs window, then a sequence of waterfall/town/lake stops.
Other Bow Lake and Bow Falls tours in Calgary
Sulphur Mountain Gondola: the view stop you plan around

The heart of the day is the Banff Gondola. You go up Sulphur Mountain on an about 8-minute ride, then spend time at the top.
Here’s what you can count on at the summit:
- Big panoramic views over Banff and the surrounding Rockies
- Options to eat (Sky Bistro is up there)
- The Sulphur Mountain Boardwalk for an easy walking add-on
- An Interpretive Centre to help you understand the area
Practical note: the gondola is wheelchair accessible, and strollers are permitted. That’s a real advantage for families and anyone who wants a lower-stress outing.
Timing matters. Your tour includes a gondola ticket booking time of 10:45 AM, but gondola admission itself is not included. So you’ll want to budget for that extra ticket cost ahead of time. Many passengers specifically praised how smoothly gondola ticketing went and how there was enough time on top to enjoy the views.
If you’re the type who loves good photo timing, aim to be ready the moment you arrive up top—gondola waits and lines can shift, and the summit time is the one part you’ll feel most if you rush.
Upper Hot Springs: worth it, but budget and flexibility help
After the gondola, you hit Banff Upper Hot Springs, which is close to Banff town. The whole point is warm, mineral-rich water with mountain views—an easy way to balance all the moving around.
The facility includes:
- Change rooms
- Showers
- Rentals for swimsuits and towels (useful if you forget gear)
The biggest practical issue is that admission is not included. Upper Hot Springs costs CA$91 per person, so this is the part that can turn a “cheap day” into a more serious spend.
The second practical issue is that this stop can be out of your hands. At least one departure had the hot springs closed unexpectedly, and that disappointed people who were counting on it. That does not mean it will happen every time, but it is smart to plan mentally for a scenario where the hot springs window is reduced or replaced.
One small comfort from the way guides operate: some passengers noted that guides handled different preferences—if not everyone wanted hot springs, alternatives were offered nearby (including a park-like setting with gardens).
Bow Falls: fast, free, and very photogenic

Next up is Bow Falls, a wide waterfall on the Bow River just about 1 km from downtown Banff. It’s easy to reach on foot, by car, or via public transit, which is why it fits perfectly into a tour day.
You’re in this stop for around 15 minutes. That’s enough time to:
- Get classic waterfall photos
- Walk nearby trails
- Appreciate it without needing a long hike
A nice seasonal detail: Bow Falls is especially impressive during spring runoff, but it still works year-round if you want a quiet, scenic break.
Because this is a short stop, keep your expectations tight: you’re there to see the falls well, then move on. If you want a longer walk or more time for sunrise-style photos, plan to return on your own.
Banff Avenue: your built-in lunch and souvenir window

You also get time on Banff Avenue, with about 1 hour 30 minutes allocated. This is one of the better parts of the tour for people who like a town atmosphere without a long plan.
You can use this time for:
- Lunch (lunch is not included)
- Shopping and picking up souvenirs
Since you’re not locked into a restaurant meal, you can choose your own pace—quick bite or leisurely stroll. If you’re traveling with picky eaters or dietary needs, this flexibility is a big plus.
Tip from experience with day-tour timing: save room in your schedule for browsing. Banff Avenue is the place where you can realistically spend your downtime instead of just waiting on the bus.
Other Banff Gondola experiences we've reviewed
Lake Minnewanka: glacial scenery with a short time slot

Lake Minnewanka is the tour’s main “nature plus” stop. It’s a glacial lake in Banff National Park, about 10 km from Banff.
In a longer visit you’d do more—on your own you can find:
- Boating (motorized boats are allowed)
- Hiking scenic trails
- Picnicking
- In winter: ice skating and snowshoeing
On this tour you have about 30 minutes. So think of it as a quick taste: photos, a short walk, and a moment to take in the scale. If you come here expecting a full hike, you’ll likely feel rushed.
One extra planning note: parking can fill quickly in summer. Even though you’re on a tour vehicle, it’s still useful if you ever add time before or after the tour and want to drive in.
If you’re traveling in winter, you’ll likely appreciate that the operation takes safety seriously. One passenger specifically called out the use of snow tires for mountain road conditions, which is exactly what you want to hear when winter is involved.
Two Jack Lake: easy lake time and Mount Rundle views

Then you head to Two Jack Lake (also about 10 km from Banff). This lake is known for mountain views, especially toward Mount Rundle, and it’s a calm place to reset.
With about 15 minutes on the schedule, your options are usually light:
- Quick viewpoints and photos
- A short easy walk near the water
- If conditions allow, a casual break and picnic-style moment
The bigger picture (if you were staying longer) is that Two Jack Lake is great for easy hikes, kayaking, swimming, and picnics. Your tour time is shorter, but it still gives you that “I’m really in the Rockies” feeling.
The Banff sign stop: a classic, quick win

The final sightseeing hit is the Banff sign, a classic first/last stop with mountain views. You’ll have about 10 minutes here.
This is the right kind of stop for most people:
- Quick photo opportunity
- Low effort
- A clean end point before heading back
If you hate staged photo moments, treat it as a shortcut. You either grab the picture and move on, or you use the moment to get one last look at the view.
Price and logistics: where the value really comes from
The tour price is $59.94 per person, and it runs about 9 hours. That base price includes:
- Bottled water
- An air-conditioned vehicle
- The gondola ticket booking time of 10:45 AM
What it does not include:
- Lunch
- Insurance
- Gondola admission (ticket not included)
- Upper Hot Springs admission at CA$91 per person
So the real value question is not the $59.94 alone. It’s whether you want the gondola and hot springs enough to justify the extra costs. If you do, this tour becomes a smooth, guided way to stack multiple Banff highlights in one day with minimal planning.
If you are on a tight budget or you do not care about the hot springs, the math shifts. You’ll still enjoy Bow Falls, Banff Avenue, and the lakes, but you’ll be missing the tour’s biggest paid experiences.
Also, group size stays under control with a maximum of 26 travelers. Many passengers praised the small, comfortable vehicle and the personal feel, which can matter a lot when you’re spending all day in transit.
Who this tour suits best (and who might want a different plan)
This is a strong fit if you:
- Want Banff highlights without renting a car
- Like a guided plan but still want time to explore town on your own
- Enjoy an “easy outdoors” style day (short walks, quick lake stops)
It’s less ideal if you:
- Need an ultra-relaxed day with long hikes at each stop
- Have a strict budget and cannot handle add-on admission fees
- Are counting on hot springs as your one must-do (since closures can happen)
It also fits families and mixed mobility groups better than many Banff tours because the gondola is wheelchair accessible and strollers are allowed.
When things go sideways: plan for the real world
Even well-run tours can hit snags. Two issues show up in the real-life record:
- Hot springs can be closed unexpectedly, with no way for the tour to force access
- Vehicle problems can happen rarely, and that can throw off timing
You cannot control that, but you can control how you respond. If you book this tour, keep your expectations flexible. If the hot springs stop disappears, you’ll still get the gondola area, the falls, town time, and the lakes—just in a different mix than you imagined.
Should you book it?
Book this tour if you want an efficient Banff sampler with real Rockies moments: Sulphur Mountain views, Upper Hot Springs if it’s open, Bow Falls, Banff Avenue time, and two lake stops.
I’d hesitate only if you hate add-on admissions, or if hot springs are your non-negotiable centerpiece. In that case, you might do better building your day around the gondola plus the free/short stops, or plan a separate hot springs visit on a different date so one closure does not ruin the whole trip.
If you do book, budget for the extras, bring what you can for comfort (swimwear if you don’t want to rent), and treat this as a well-paced day trip where your reward is variety, not one single perfect hike.






























